complaint·September 20, 2025

(continued from 9099) LPA interviewed five (5) staff members, and all five (5) staff members corroborated the allegation. All five (5) staff members stated that the elevators being in disrepair has been an ongoing issue for several weeks now. Facility maintenance man stated that the elevator repair company has been called several times recently and repairs the elevator. One staff stated that some residents force the door to stay open so that residents can board the elevator and that causes the elevator to break down. LPA interviewed four (4) residents, and all four (4) residents corroborated the allegation and stated that it is an inconvenience. LPA reviewed and obtained several invoices from Next Level Elevator for maintenance on the elevators dated 05/01/2025, 07/24/2025, 08/01/2025, 09/10/2025, and 09/11/2025. The administrator stated they will discontinue using Next Level Elevator and seek another elevator repair company that can provide better results. During the visit on 09/15/2025, LPA observed the repair technician from Next Level Elevator and the technician was able to repair the elevator during the visit, as LPA was leaving the facility, LPA tested the elevator once again and the issue of the door not closing returned. The invoices from Next Level Elevator are evidence that the facility is addressing the issue of the elevators in disrepair. The elevators being in disrepair is not a fire hazard as the fire department recommends not using the elevators in case of fire. There is not enough supportive evidence to show that the facility is not addressing the elevators in disrepair. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . No deficiencies were cited during this investigation. Exit interview was conducted. A copy of this report was provided.