Complaint·July 2, 2021

while residing in the facility. The Administrator said they did not recall whether or not resident #1 took the phone with them prior to being transferred to a hospital on 12/25/20, and the hospital records indicated upon intake resident #1 did not have a cellphone with their property. During the investigation it was also discovered by staff that prior to admission resident #1 did not have a cellphone on their property list, when they were transferred to a facility on 01/06/21. Assistant Administrator advised that the licensee was informed that resident #1's cellphone was missing and the licensee agreed to reimbursed the resident so they can purchase another phone(Chase Bank, check number 132 dated 01/14/21). Based on LPAs observations and interviews which were conducted record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be Substantiated. California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099D. Appeal rights were given. A copy of the LIC 9099/LIC 9099C/LIC 9099D was given during the exit interview.