Complaint·January 5, 2022

Allegation#2 " Resident's diapering needs are not being met. " LPA interviewed residents and denied the allegation and reported it usually does not take long for staff to assist with changing diapers, only once a while, it takes about 20 minutes. LPA interviewed staff and reported they never got any complaints from residents about issues with diaper changing. Staff stated that they usually assist with residents' diaper changing every two hours or as needed and most of the residents, they are able to express their needs for diaper changing. Allegation#3 " Resident is not treated with dignity or respect. " LPA interviewed four residents and reported staff are nice and wonderful in the facility. Staff never being disrespect or treated them without dignity. LPA interviewed staff and denied the allegation and reported all the staff are nice and they are not tolerated any staff being disrespectful to the residents. Based on the interviews conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted. The copy of the report and appeal right was provided to Corporate Assistant-Cynthia Flores. Based on the interviews were conducted, the preponderance of evidences standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6 & Chapter 8) is being cited on the attached LIC 9099D. Exit interview conducted and a copy of the report and appeal right was provided to Corporate Assistant- Cynthia Flores.