complaint·July 25, 2022

During the investigation LPA conducted a walk through with assistant administrator and did not observed inappropriately dressed residents. File review revealed S1 need assistance with getting dressed. S1 confirmed facility staff has always made sure they were properly dressed and cleaned at night. 2/5 residents stated they do not need assistance getting dressed and have not heard residents complained about not receiving staff assistance at night. 3/5 residents stated they do need assistance getting dressed and staff has always ensured they were properly dressed for bed. Administrator confirmed staff has always ensured residents are dressed appropriately. Administrator also confirmed that the facility has not received complaints from residents being left inappropriately dressed at night. 3/3 staff stated residents are always dressed appropriately. The investigation reveals the following: Regarding " Staff member was verbally abusive toward resident." it was alleged that a staff member lied on a resident. 4/5 residents stated that staff has never verbally abuse residents and has never witness other residents being verbally abused by staff. 1/4 residents stated staff lied in an incident, but they are getting along now. Administrator confirmed they have not received complaints from residents stating staff verbally abused them, but if they did, they would do an internal investigation. 3/3 staff stated they have not witness staff verbally abusing residents. The investigation reveals the following: Regarding " Facility does not provide a safe environment for resident”. It is alleged that R1 do not feel safe at the facility following the incident where staff lied. 4/5 residents stated that they feel safe at the facility. 1/4 resident stated facility has to many glass windows, which leads them to feel unsafe. Administrator confirmed facility has security personnel and conducts wellness checks. 3/3 staff feel the facility provides safe environment because of security staff, wellness checks, and staff dedication. Based on LPA's interviews, observation and file review, the investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted with Administrator Lisa Pham and Assistant Administrator Elizabeth Martinez, A copy of this record provided.