complaint·October 27, 2022

bedtime. Facility staff have not received complaints from residents or responsible person/family member that the Med Techs are not assisting residents in administering their medication(s). LPA/RA toured the medication room and observed the medications to be in a secured, locked cart. LPA/RA observed the medication administration record (MAR) to be documented under QUICK MAR system once medications are administered to the residents by the Med Techs. A review of R1's physician's report documented under: Medication Management that the resident is able to administer own prescription medications, able to administer own PRN medications, and able to store own medications. A review of (former) Resident #1's medication administration record for the month of January 2022 documented that the resident was administered the medication (Abilify) once daily at 8:00 a.m. from 01/01/22 thru 01/16/22; resident was out of the facility 01/14/22 to 01/16/22 and did not return to the facility. After three (3) days, facility will remove the resident from the QUICK MAR system - just in case the resident decides to return. In this case, Resident #1 moved out on 01/13/22; and, the pharmacy provided a service to destruct the medication(s). Based on the evidence gathered and interviews conducted and records reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation of MEDICATIONS: Staff do not assist resident with self-administration medication is found to be UNSUBSTANTIATED. Regarding Allegation #2 : this investigation revealed based on interviews conducted corroborated that the Receptionist has answered calls made by the residents whenever they've called the front desk from their room phones or personal cell phones. Facility staff have not received complaints from residents or responsible person/family member that the staff member manning the front Receptionist desk does not answer residents' incoming calls in a timely manner. LPA/RA observed the front desk answering incoming calls during this visit and called the facility directly at (562) 379-2000; and, the call was answered within two (2) rings. Based on the evidence gathered and interviews conducted and records reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation of PERSONAL RIGHTS: Staff do not respond to resident's call for assistance found to be UNSUBSTANTIATED. An exit interview has been conducted and a copy of the Complaint Report provided to Assistant Administrator, Elizabeth Martinez