complaint·April 24, 2023

Allegations: · Residents with COVID-19 is not getting sufficient care. It is alleged on or around December 28, 2021, Resident 1(R1) was ill with an infectious disease. R1 was not properly checked on in a timely manner and ignored by staff when R1 requested assistance. Six (6) out of six (6) staff interviewed all deny this allegation. Three (3) out of the four (4) residents interviewed deny this allegation. LPA Ramirez obtained and reviewed Special Incident Report (SIR) dated 12/28/2021. Per facility Mitigation Plan, staff will check on COVID-19 positive residents every 2 hours. LPA observed signage around the facility hallways promoting social distancing and the use of face masks. · Food prepared and served to resident was unsafe. It is alleged on or around December 28, 2021, R1 was provided food that was not properly heated and contained a wire. Six (6) out of six (6) staff interviewed all deny this allegation. Three (3) out of the four (4) residents interviewed deny this allegation. LPA toured facility kitchen while staff was finishing serving breakfast. LPA observed staff wearing hair nets and gloves. LPA observed various commercial refrigerators with temperature reading at 36 degrees F. LPA observed raw meats in metal trays wrapped with plastic wrap. Per Staff 6 (S6) meals are prepared fresh on site. Facility groceries are delivered every Wednesday. Per S6, residents with infectious diseased are provided meals in red trays and given disposable plates and utensils. LPA verified three (3) food handler certificates for staff in kitchen during visit. · Facility is dirty. It is alleged on or around December 28, 2021, R1’s temporary room for isolation was dirty and had feces in the toilet. Six (6) out of six (6) staff interviewed all deny this allegation. Three (3) out of the four (4) residents interviewed deny this allegation. LPA toured random rooms on second floor. Rooms were observed to clean, and no hazards were seen. Per Administrator Sanchez, housekeeping disinfects and cleans resident rooms on the daily. · Untrained staff. It is alleged on or around December 28, 2021, staff did not know how to properly assist a resident that may have fallen or dispense medications. LPA verified medications training, and CPR/First Aid training certificates for two (2) of the facility senior staff. LPA verified Administrator’s Certificate for Chanel Sanchez. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided via email due to printer problem.