complaint·April 24, 2023

Allegations: · Staff did not prevent strangers from breaking into residents’ room. It is alleged on or around November or December of 2021, Resident 1(R1) room was broken into and used by strangers to take a shower and use the restroom. Six (6) out of six (6) staff interviewed all deny this allegation. Three (3) out of the four (4) residents interviewed deny this allegation. Per Staff 1 (S1) the facility has always maintained unarmed patrol. LPA obtained security service agreement dated January 05, 2022, and it states unarmed patrol of three stops per day between 8pm to 8am, 7 days a week. Patrol officer will remove loiters, transients, report graffiti, property damages or hazards observed during patrol. LPA could not locate any SIR on or around November or December of 2021, that indicated this facility had been broken into. · Staff did not notify the police of incident. It is alleged on or around November or December of 2021, staff did not notify the police of alleged break-in into resident’s room. Six (6) out of six (6) staff interviewed all deny this allegation. Three (3) out of the four (4) residents interviewed deny this allegation. LPA verified with Norwalk Sheriff’s Department if any calls were placed on or about November or December to report any break-ins into the facility, per Ofr. Montiel, no calls log to that location was made for break-ins. · Staff did not notify residents authorized representative of incident It is alleged on or around November or December of 2021, family of R1 was not notified of strangers breaking into R1’s room. Six (6) out of six (6) staff interviewed all deny this allegation. Three (3) out of the four (4) residents interviewed deny this allegation. R1 has since been relocated and LPA was unable to interview. LPA was able to interview Witness 1 (W1). LPA could not find any documentation that an alleged break in occurred in R1’s room on or around November or December of 2021. · Financial fraud. It is alleged that R1’s money was being sent to an unknown bank account and only contained $1 on R1’s “Direct Express” card. Six (6) out of six (6) staff interviewed all deny this allegation. Three (3) out of the four (4) residents interviewed deny this allegation. LPA reviewed R1’s file and could not locate anything out of the ordinary. LPA located a signed document from R1 stating R1 collected all his belongings when R1 vacated the facility. · Facility phone is in disrepair. It is alleged that the facility phone is in disrepair and residents’ families cannot get a hold of staff. Six (6) out of six (6) staff interviewed all deny this allegation. Three (3) out of the four (4) residents interviewed deny this allegation. LPA dialed facility listed phone number and staff answered with a greeting. LPA also observed resident using the phone to make a call during visit. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided via email due to printer problem.