complaint·June 12, 2023

Investigation revealed the following: Regarding allegation, Wrongful Eviction. It is alleged that R1 is being evicted due to being behind on rent. LPA interviewed Administrator and five staff (S1-S6) and all 6 staff denied that R1 has being given eviction notice. Administrator explained that RI owes back rent and has been asked how R1 would like to get current, and that eviction is a possibility if R1 does not work with facility to catch up but that no eviction notice has been given to R1. R1 collaborated what Administrator stated and confirmed that R1 has not being given an eviction notice. Based on interviews conducted with facility staff, facility residents, and record review there was not enough supportive evidence to concur with the reported allegation. Regarding allegation, Staff did not safeguard resident's belongings. It is alleged that facility lost R1 dentures, a shirt and pair of pants. LPA interviewed six staff and all six staff denied the allegations. Administrator stated that R1 did not have any dentures when R1 arrived at facility. Administrator stated that R1 refused to inventory R1 belongings. R1 stated that R1 believes that facility R1 was at prior to this forgot to send dentures with R1. R1 stated R1 not sure regarding any clothing is lost. Six of seven residents stated they have never lost any personal items. Based on interviews conducted with facility staff, facility residents, and record review there was not enough supportive evidence to concur with the reported allegation. Regarding Allegation: Staff do not ensure that residents is provided privacy. It is alleged that other residents are using R1 room as a passageway to get outside. Six of six staff denied the allegation and stated they have never heard of this. R1 could not collaborate the allegation and six of six residents stated they have never had anyone use their room as a passageway or heard of any resident complain of this. Based on interviews conducted with facility staff, facility residents, and record review there was not enough supportive evidence to concur with the reported allegation. Regarding Allegation, Staff do not ensure that resident is receiving medical attention as needed. It is alleged that R1 is not receiving the medical attention R1 requires. Six of six staff denied the allegations. Administrator stated that resident does see his doctor regularly. Documentation shows that R1 was seen by MD on 02/23/23, 03/08/23, 04/15/23 and 5/13/23. R1 stated that R1 asked Administrator for podiatrist the day R1 arrived and has not yet seen a podiatrist. S3 (nurse) stated that podiatrist comes every two months or on an emergency basis. According to S3, R1 never required emergency podiatrist service and will be seen on June 20 th . Administrator stated that podiatrist is scheduled to make visit on June 20 th , 2023, and R1 is on the list to be seen. Six of seven residents stated they get all the medical attention they need and have not heard of any resident being denied medical attention. Based on interviews conducted with facility staff, facility residents, and record review there was not enough supportive evidence to concur with the reported allegation. (continued on 9099C) Regarding Allegation: Staff do not ensure that resident's room is maintained at a comfortable temperature. It is alleged that room is to cold due to door left open by roommate of R1. R1 stated the R1 is comfortable in R1 room and has no complaints about the temperature. Six of six staff denied the allegation. Maintenance man S6 stated that AC units at facility are for 3 rooms and that sometimes the residents of the three rooms cannot agree on a temperature but S6 stated he has not heard of any complaints about being uncomfortable in their rooms. Seven of seven residents could not collaborate the allegations. Based on interviews conducted with facility staff, facility residents, and record review there was not enough supportive evidence to concur with the reported allegation. Regarding Allegation, Staff do not respond to requests for communication about resident in a timely manner. It is alleged that facility does not return calls when inquiring about a resident. Six of Six staff denied the allegation and stated they return all calls even if they are unable to provide information due to HIPPA laws and that is explained to callers. R1 could not collaborate this allegation. Six of six residents could not collaborate the allegation and have never heard of any issue with callers getting a returned call from the facility. Based on interviews conducted with facility staff, facility residents, and record review there was not enough supportive evidence to concur with the reported allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview held. A copy of the report was provided to Administrator Chanel Sanchez.