complaint·July 31, 2023

Regarding the allegation that: Staff did not adhere to resident #3's admission agreement regarding payments. The investigation consisted of interviews with Administrator, Staff #1, resident #3, and review of resident #3's admission agreement and Payment Plan. Administrator and Staff #1 stated that the facility has developed a payment plan for resident #3, due to the fact that resident #3 has an outstanding balance, and is not current on their rent. Resident #3 did not dispute the admission agreement or payment plan that is in place at the facility. Regarding the allegation that: Resident #3 has an exposed pipe in their bedroom. The investigation consisted of interviews with Administrator, Staff #1, resident #3, and tour of resident #3's room. Administrator and Staff #1 stated that they were unaware of an exposed pipe in resident #3's room. LPA toured room and did not observe an exposed pipe. LPA asked Resident #3 where the exposed pipe was, and resident #3 went to the room, and lifted a trash can on the floor, to show LPA the pipe. LPA observed on the right hand side of the room, a small area on the floor, next to the wall that has a partially exposed pipe. LPA did not observe that this is a health and safety hazard to resident(s). Administrator and Staff #1 stated that this had not been brought to their attention. They stated that they will move resident #3 to another room, if resident #3 would like to be moved. When asked if resident #3 would like to be moved to another room, he stated "I don't care". Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview was conducted with Ms. Sanchez, and a copy of this report was provided.