complaint·November 6, 2023

Allegation: Staff did not provide resident with meals. It has been alleged that when a resident misses a meal, the facility will not feed the resident. Staff interviews revealed that the facility provides (3) meals and (2) snacks per day. Staff interviews revealed that meal times are as follows: breakfast is from 7:45 A.M. to 9:30 A.M.,lunch is from 11:30 A.M. to 1:30 P.M. and dinner is from 4:30 P.M. to 5:45 P.M. Per staff interviews, when a resident shows up after the meal times, staff still provide a meal for them. Interviewed staff indicated they have not received any complaints/concerns in regards to residents not receiving their meals. Interviewed residents indicated meals are available (after the meal times) as well. Interviewed residents indicated they have not heard anyone complaining about staff not providing residents with meals. Staff and resident interviews do not corroborate this allegation. Allegation: Staff stole money from a resident. It has been alleged that a staff member stole money from a resident. Staff interviews revealed that staff do not steal money from residents. Interviewed staff indicated they have not received any complaints/concerns in regards to this matter. Interviewed staff indicated they are trained in resident rights and mandated reporting. Interviewed residents indicated staff do not steal their money. Interviewed residents indicated they have not heard other residents complaining about staff stealing their money. Interviewed residents indicated they do not any concerns in regards to this matter. Staff and resident interviews do not corroborate this allegation. Based on record review and interviews conducted the findings indicate, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview conducted, appeal rights and a copy of this report was provided to Elizabeth Martinez.