complaint·December 7, 2023

they try to work with the resident, but he yells at them and starts cursing them out. LPA interviewed resident #1 but was not successful because resident #1 was using foul language. Regarding allegation: Facility did not allow visitors, violating residents personal rights. LPA interviewed 7 out of 8 residents who said the facility have not denied any visitors from coming to the facility last month in November 2023 due to covid or any other reason. The 7 residents said when the pandemic first hit in 2020 they denied visitation because everyone in the facility had COVID and the hospitals were full and they could take the clients who were effective, so to stop the spread they denied visitor. This was supported by the CDPH and CCLD. LPA interviewed 8 staff who said they haven't denied any visitation last month November 2023, but when the COVID outbreak was high, they weren't allowing any visitation in the beginning. Regarding allegation: Facility failed to keep resident(s) furniture in good repair. LPA interviewed 7 out of 8 residents and they indicated that if anything breaks in their room, the facility is good about repairing or replacing it. LPA interviewed 4 staff who indicated that resident #1's bed is not broken, you need 2 people to assist with putting it up or down. LPA interviewed resident #1 but was not successful because resident #1 was using foul language. Based on the interviews conducted with staff, clients, review of client files and facility records, there was not enough supportive evidence to concur with the reported allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. A copy of this report was given to Chanel Sanchez, during the exit interview.