complaint·December 21, 2023

Documentation from Norwalk Police dated 12/15/2023 Report # 023-14437-0453-400 and 12/17/2023 Report # 023-14508-0453-400 are reports that were done by the facility for a missing person's report. Resident's interviewed all stated that staff do a great job and perform their jobs professionally. All of the resident's stated that there is no lack of supervision or neglect by staff and they are always on their toes and always on point. Also stated that there is a sign in and out sheet and staff are at the front desk and can see everyone leaving. 2 of 6 resident's knew of R 1 not coming back, and doesn't think anything neglectful by staff and said there is no way to hold him here because he has the right to leave. Interviews with staff who stated that R 1 has personal rights to leave facility unassisted and that can't be taken away. Stated that R 1 has often gone out and returns. Said he is not a wanderer. Said the care staff is up front. 1 staff interviewed stated that R 1 said he had gone overnite to his old house and then to the VA to follow up on his meds. Said that the facility picked him up the following day and had filled out a missing person's report when R 1 did not return. It should be noted that R 1 was not at the facility at today's visit and is currently in the hospital. Based on the interviews conducted with staff, clients, review of client files and facility records, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. A copy of this report was given to Chanel Sanchez, during the exit interview.