complaint·May 3, 2024

in care. it appears that resident #2 was in bed and said his legs got very weak. Staff #2 noticed he was speaking differently, his speech was blurred. She tried to assist him but he was not able to bear weight on his legs, so she called 911 for a possible stroke. Regarding allegation: Staff are mismanaging resident medication LPA interviewed residents and there is no indication that staff are mismanaging the residents medications. Resident #3 left the facility and did not inform staff he was leaving for the weekend. When he came back on the following Monday, they gave him his medication. There is no way they are supposed to give him the missed medication for 2 days unless the doctor said it was okay to do so, and according to the complainant the resident takes 4 sets of medication in 1 day. Regarding allegation: Staff did not seek medical treatment in a timely manner. In regards to Resident #1,and #2 the facility sought medical treatment in a timely manner. Resident #1 had information in his file, and Resident #2 was under Hospice care. Regarding allegation: Staff are not responding to residents calls. LPA Wesley interviewed staff #1 and she indicated that the staff are responding to residents calls because she answers them. LPA interviewed resident #5 and she couldn't recall stating that the staff#1 didn't answer her calls and hangs up. She did say that they answer the phones now. LPA asked Resident #3, #5, and resident #9 and they all indicated that they calls are answered. Regarding allegation: Staff left resident's in soiled diapers for extended period of time. LPA Wesley interviewed resident #3, #4, and #5. Resident #3 and #5 informed the LPA that they couldn't remember. LPA interviewed resident #4 she said she doesn't even remember wearing diapers in 2022. Based on the interviews conducted with staff, clients, review of client files and facility records, there was not enough supportive evidence to concur with the reported allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.