complaint·September 27, 2024

They stated they received training on how to interact with residents and would not disrespect them. LPA interviewed 8 residents who all stated staff are respectful and do not speak to them inappropriately. They are happy residing at this facility and think the staff are good. LPA obtained and reviewed in-service training provided by the facility and observed topics which included Workplace Violence policy, prohibited conduct policy, and customer service. Allegation – Staff cut the resident’s hair against his will. LPA interviewed Staff and Residents regarding this interview. The administrator stated that staff do not provide haircuts to residents. She stated she is in the process of hiring a hairdresser who will only be in charge of haircuts. In the meantime, the residents get their haircuts on their own or from a family member. LPA interviewed Staff who stated they do not cut residents’ hair against their will. Staff stated they do not provide haircuts but would help residents shave their beards or cut their nails with their consent. The residents interviewed stated that staff do not give haircuts. Some residents stated they go outside of the facility to get their haircut, a family member cuts it for them, or they do it themselves. One of the residents stated he/she asked the staff to help trim a little of the hair about a month ago but normally does it him/herself. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted with Administrator Reyes. A copy of this report along with the appeal rights was provided.