complaint·November 19, 2024

(Continued from 9099) The investigation revealed: Allegation, Staff did not provide a statement of monthly cost upon resident's request. It is alleged that facility staff were asked by R1 to provide R1 with R1 monthly cost for staying at facility and staff was not providing R1 with the information. LPA interviewed three (3) staff and all three (3) denied the allegation. S2 stated she went over the cost to with R1 just yesterday and even provided R1 with $200 for personal expense. S2 stated S2 always provides any financial information that any resident request including R1. S1 also stated that R1 has been told many times about R1 cost. R1 stated R1 had asked a few times and staff have ignored R1. Documents reviewed indicated that R1 is being provided explanation of R1 cost and expenses. LPA interviewed seven (7) residents and six (6) of seven (7) stated that they are fully aware of their financial situation and how much they pay and have full confidence in the facility and how they handle their financial affairs with them. During today's visit, R1 stated R1 is satisfied with facility. S2 created a new Admission Agreement for R1 and LPA observed R1 sign many pages and stated R1 understood what R1 was signing. LPA discussed allegation that R1 daughter took $400 without R1 consent and R1 stated that is wrong. R1 stated R1 allows R1 daughter access to R1 bank account in order to pay R1 storage fee. There is insufficient evidence to substantiate these allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview was conducted with Administrator Rachelle Reyes and a copy of this report was provided.