complaint·January 14, 2025

In regard to the allegation” Staff does not ensure residents personal belongings are properly secured”, it is alleged that staff are taking personal possessions from room. During interviews with residents six (6) out of eight (8) stated they never had any personal items missing from there rooms. R1 stated that staff keeps taking socks R8 stated fifty dollars was missing and once reported staff gave him/her a lock for a drawer. During interviews with staff seven (7) out of eight (8) staff stated they have never heard items were missing from residents’ rooms. S6 stated “They get a key for a nightstand in their room if they ask for one. I am in charge of giving them one. They sometimes say there belong are gone. Like they lose the key, but they find it later”. In regard to the allegation “Staff altered residents’ medication”, it is alleged that staff are putting water in prescription eye drops. During interviews with residents six (6) out of eight (8) stated that they have no problems with medications given to them by staff. R1 stated “they used to give me eye drops. First one was good now these are water and salt. They threw them away”. LPA Gutierrez checked medication for R1 and eyedrops were in original bottle from pharmacy. R8 stated medication were sometimes late. During interviews with staff eight (8) out of eight (8) stated that facility does not alter medication. S8 stated that R1 sometimes refuses medication and that they have had psychiatric doctor to evaluate resident. In regard to the allegation “Staff do not ensure residents health care needs are being addressed”, it is alleged that facility staff are not addressing residents’ health concerns or assisting with making appointments with physician. During interviews with residents seven (7) out of eight (8) residents stated that facility will assist them with any medical needs that may arise. R1 stated “I see the doctor every week this doctor doesn’t know what he is doing”. During interviews with staff eight (8) out of eight (8) staff state facility always addresses the residents needs and assists with making doctor appointments. S3 states” We sometimes ask them if they want to go to hospital and they refuse. They say pills.” In regard to the allegation “Staff does not ensure resident is accorded a safe living environment” it is alleged that residents don’t feel safe. During interviews with residents seven (7) out of eight (8) residents stated they feel safe at the facility. R1 does not feel safe because his/her socks are being taken by staff. During interviews with staff eight (8) out of eight (8) state the facility is safe for residents and staff. S8 stated “If it wasn’t safe I wouldn’t be becoming back’. Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted, and a copy of this report was given to Janice Anguiano.