complaint·April 17, 2025

Continued LIC9099-C page 2 Allegation: Staff physically abused resident while in care . The investigation revealed the following: The investigation was initiated in response to an allegation that a staff member physically abused a resident while under the care of the facility. On April 17, 2025, the Department conducted interviews with staff members 1 and 2 (S1-S2) and residents 1 through 6 (R1-R6). All individuals interviewed stated that the alleged incident did not occur at Canton Cottage. They confirmed that no resident by the reported name resides at the facility, nor is there any staff member by that name employed at Canton Cottage, according to the resident roster, personnel and complaint reports. However, S1 stated that a resident and staff matching the names mentioned in the complaint are currently located at Servato Cottage, a different facility. S1 stated that it is likely the complaint was mistakenly filed against the wrong facility. A through review of the staff personnel records and resident roster at Canton Cottage confirmed that the individuals named in the complaint are not affiliated with this facility in any capacity. S1-S2 and R1-R6 reported that residents are treated with dignity and respect in their interactions with staff and other individuals within the facility. S1-S2 stated that residents are provided with safe, healthful, and comfortable accommodations, to meet their individual needs. S1-S2 stated that residents are free from corporal or unusual punishment, the infliction of pain, humiliation, intimidation, ridicule, coercion, threats, mental abuse, or any other punitive actions. This also includes protection from interference with daily living functions such as eating, sleeping, or toileting, as well as withholding shelter, clothing, medication, or aids to physical functioning. R1-R6 stated they feel safe, and happy, and that the staff is providing residents with the necessary care and supervision to meet their needs. See continued LIC9099-C page 3 Continued LIC9099-C page 3 This agency has investigated the complaint alleging Physical Abuse allegation. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without reasonable basis. We have therefore dismissed the complaint. A copy of the Complaint Investigation Report LIC9099, and LIC9099-C, was provided to the Licensee/Administrator Jose Umana. There were no deficiencies cited. An exit interview was conducted