complaint·August 27, 2021

Interviews conducted with residents revealed that facility staff members treat them with respect and dignity. Residents interviewed revealed that facility staff do not speak to them inappropriately. Interviews with staff members revealed that they do not speak inappropriately to any of the residents. Therefore there was insufficient evidence to corroborate with this allegation. In regards to the allegation "facility staff are not assisting resident with transportation to medical appointments", it is alleged that facility staff canceled R1's rides to her doctors appointments. LPA attempted to obtain additional information from R1, however R1 refused to provide any information. Interviews conducted with facility staff revealed that R1 schedules her own transportation to her doctors appointments. Residents will usually use insurance transportation services for their medical appointments, but if residents miss their transportation facility will arrange transportation services for residents via Uber/Lyft for residents at no extra cost. Assistant Administrator provided Uber receipt dated 08/19/21 for R1 showing transportation services to R1's medical appointment. Interviews conducted with staff members revealed that they have not canceled transportation services for any residents and will assist residents with arrangement of transportation services to medical appointments as needed. Interviews conducted with residents revealed that facility staff will assist them with arranging transportation to medical appointments. LPA also observed facility keeps a "Transportation Log" for the residents who have received assistance from the facility with transportation services to their medical appointments. Therefore there was insufficient evidence to corroborate with this allegation. Based on statements and interviews conducted with staff, residents, review of resident files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.