complaint·September 21, 2022

States R 1 has difficulty getting along with staff and residents. Physician's Report dated 04/20/2022 is checked yes for inappropriate behavior. Interviews with residents revealed that 6 of 6 who were interviewed stated that staff are professional and speak appropriately to residents. They have never observed staff laughing, yelling or calling residents bad names. Stated they always treat them nicely. Stated that S1-S3 are nice to them and treat them with respect. 2 of the 6 residents know R 1 and stated that R 1 will complain alot and call on things that have not happened. Stated that police have been called many times and 1x for the air conditioning not working. Stated that R1 was observed going crying into S2's office and S2 helped to calm her and tried to help her. Based on statements and interviews conducted with staff, residents, review of resident files and facility file records, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted.