complaint·October 20, 2022

Allegation: Staff do not open door for residents to enter facility. During this investigation , LPA interviewed Staff #1 through Staff #4 (S-1 through S-4) and interviewed Resident #1 through Resident #7 (R-1 through R-7). Staff interviews revealed that staff open the front door for residents and visitors. Staff interviews revealed that the front door is equipped with a camera/doorbell which is connected to the staff tablet. Per staff interviews, the tablet receives alerts when there is someone at the front door and it is also connected to the doorbell. Staff interviews revealed that at times there are some residents around the entrance "beat" the staff in opening the door. Staff indicated they have not received any complaints/concerns in regards to the staff not opening doors for residents. Resident interviews revealed that staff open the door promptly. Resident interviews revealed that they have not heard anyone complain about the staff not opening the door. During this visit, LPA observed staff opening the front door promptly, observed a sign on the door stating "NOTICE PLEASE RING BELL FOR SERVICE" and LPA reviewed the live feed of the front door and tested the doorbell and the notification to the staff tablet. Staff and resident interviews also revealed that the Assistant Manager is present at this facility and has "banking hours" posted to receive payments and provide money to residents that have this facility handle their monies. Per Assistant Administrator, there has not been any eviction notices given to any resident. Staff, resident and observation does not corroborate this allegation. Allegation: Staff do not give resident hot water for coffee. During this investigation , LPA interviewed Staff #1 through Staff #4 (S-1 through S-4) and interviewed Resident #1 through Resident #7 (R-1 through R-7). Staff interviews revealed that staff provide residents with hot water. Per Staff interviews, the coffee machine dispenses coffee, hot water and luke temperature water. Resident interviews revealed that staff provide hot water for tea or coffee. Staff nor residents have heard anyone complaining about staff not providing hot water for coffee. Staff and resident interviews do not corroborate this allegation. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are unsubstantiated Exit interview was conducted and a copy of this report and appeal rights were provided to Dennise Torres.