complaint·October 14, 2023

The investigation revealed the following: Regarding allegation: Staff are not transporting resident to appointments. It is alleged facility staff keep canceling resident’s rides to appointments. Interviews conducted with residents revealed 8 out of 8 residents stated to received assistance with transportation to appointments. Residents stated appointments to medical or dental services are only cancel when the residents are not feeling well. When their transportation is late, facility staff either reschedule their appointment or if possible, they provide an Uber for them to make it to their original appointment. Interviews with staff revealed 5 out of 5 staff stated residents transportation depends on their medical insurance. Transportation is provided for their medical appointments and if their transportation is late, facility schedules an Uber ride to their appointments. The only time residents miss an appointment is if the residents stated they don’t feel well to go to their appointment or when their scheduled transportation is late, and the medical offices is not able to take them because they are late. Facility then reschedules the appointment for the residents. Per interviews conducted when a resident misses an appointment it is rescheduled to ensure the resident goes to their medical or dental appointments. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED . Regarding allegation: Staff are not providing residents with mail in a timely manner. It is alleged that residents don’t get their mail timely. Interviews conducted with residents revealed 8 out of 8 residents stated that they received their mail in a timely manner, delivered by facility staff. Interviews conducted with 5 out of 5 staff revealed that the activity director delivers residents mail during mealtimes or take it to their rooms Monday through Friday and a Med-Tech provides their mail on the weekends. Administrator stated the mail comes to the facility and they pull out mail for the facility, it is then given to the activity director or Med-Tech who provides it to the residents on the same day. The activity director stated that the only time mail is not delivered to the residents is when the residents are out in the hospital. Per interviews conducted there are no concerns about mail being provided late to the residents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED . *All findings concerning this complaint were addressed on 6/14/23 and remained the same. * Exit interview was conducted with Fatima Hernandez and a copy of this report was provided.