complaint·October 28, 2025

The investigation revealed the following: Allegation - Staff did not prevent a visitor from eating a resident's food. It was alleged that there is a resident’s family member (visitor) that is constantly eating the resident’s food. Interviewed Assistant Administrator and staff denied the allegation. Interviewed Assistant Administrator indicated that Family members / visitors often join residents for meals at the facility but never eat residents food/meal. They stated that visitors / guests may bring their own food or purchase a meal from the facility for a small fee. Assistant Administrator stated per Facility Guest Meal Policy visitors they can dine with residents at permitted spaces or in alternative locations. Interviewed S1 stated that facility residents have a right to have a visitor, and visitors are allowed to bring food and share with the residents they are visiting. S1 indicated that facility also provide meals for a low price so residents can enjoy their time with their family members / visitors. Interviewed S2 stated that they often seen family members join their loved ones for meals in the dining room. S2 stated usually visitors bring their own food, but they also have an option to buy food from the facility. Interviewed Assistant Administrator and staff indicated that there is a one resident (R1) who's family member visits him/her almost every day and eats with R1. They stated R1's family member almost always bring their own food and rarely purchase a meal from the facility. Interviewed staff stated they didn't hear complaints that R1's or other residents family members / visitors eat residents food. LPA interviewed 15 residents. They indicated that visitors could bring food, and they can also buy food from the facility. Interviewed residents stated they have not heard anyone complaining about visitors eating residents food. Residents interviewed could not corroborate the allegation. Based on interviews conducted with facility staff, facility residents and document review there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. Exit interview was conducted and the copy of this report was provided to Assistant Administrator.