complaint·December 4, 2025

Allegation - Staff prevented a resident from attending a medical appointment. It was alleged that resident had a medical appointment and the staff cancelled resident’s appointment. Interviewed Administrator and staff denied the allegation. Interviewed Administrator and staff stated that facility has a designated case manager who assist residents with scheduling medical appointments and arranging transportation. Interviewed staff stated that they support all residents who request assistance. Interviewed Administrator mentioned all appointments are scheduled and attended as planned. Appointments are never cancelled by staff unless the resident requests the cancellation or medical office contacts the facility to reschedule. All cancelled or rescheduled medical appointments are noted in the calendar that is used in Quick Mar Program (copies of the samples were provided). Eight residents (8) out of eleven (11) residents interviewed stated that facility staff assist them with doctor's appointments. Three (3) residents out of eleven (11) residents stated that they make doctors’ appointments by themselves. Ten (10) residents out of eleven (11) residents stated that staff didn't cancel their medical appointments without the reason or without their knowledge. One (1) resident out of eleven (11) residents stated that staff cancelled their medical appointment. Resident was not able to provide medical appointments day and staff's name who cancelled their medical appointment. Based on the information gathered, there is insufficient evidence to support this allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED. An exit interview was conducted with the Administrator. A copy of this report was provided.