complaint·February 21, 2026

It is alleged that S1 spoke inappropriately to a resident. On 02/10/2026, LPA Ramirez conducted nine (9) resident interviews. One (1) out of nine (9) residents interviewed corroborated this allegation. Eight (8) out of the nine (9) residents interviewed revealed they felt well cared for by staff, when asked by LPA Ramirez. On 02/10/2026, LPA Ramirez conducted five (5) staff interviews. Five (5) out of the five staff interviewed denied this allegation. Interview with S1 revealed they have never spoken inappropriately to any resident, family member or visitor. Interview with S5 revealed that they never witnessed S1 or any other staff member speak inappropriately to any resident, family member or visitor. On 02/10/2026, during facility tour LPA Ramirez observed staff conducting care and supervision to residents and did not observe staff speaking inappropriately to residents. LPA Ramirez observed several residents in the facility activities area singing karaoke songs along with two (2) staff. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. No deficiencies were cited. Exit interview was conducted. A copy of this report was provided.