Complaint·November 15, 2023

Allegation: Staff spoke inappropriately to a resident On 10/18/23 LPA conducted interviews with both staff and residents. LPA Shirley reviewed facility files. During file review, found there to be no evidence of harassment, nor write ups for mistreatment of clients in care. LPA interviewed all staff, staff 1 – staff 8 (S-1 – S-8). LPA asked if staff speak to residents inappropriately. Of those interviewed 8 out of 8 stated no. LPA interviewed residents 1 – resident 8 (R-1 – R-8). LPA asked residents, if staff yelled at them or spoke to them inappropriately. Of those interviewed, 7 out of 8 answered, No. Based on information gathered, the department did not find sufficient evidence to support allegations "Staff spoke inappropriately to a resident.” Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted and a copy of the LIC 9099 was provided to Director Mendy Ginsburg.