Complaint·July 3, 2024

It is also being alleged that the facility sometimes run out of nonperishables for breakfast. Record review revealed that the facility serves hot and cold cereal in addition to oatmeal, waffles/muffins, and eggs. Six (6) out of eight (8) residents indicated that alternative nonperishables are provided for breakfast. Seven (7) out of eight (8) staff members, including the Administrator, indicated that alternative nonperishables are provided for breakfast if the facility runs out of one nonperishables. It is also being alleged that the Licensee will not serve a particular type of protein. Record review reveals that the facility serves a variety of protein options. Interview with the Administrator indicated that the facility will order (cater out) other protein options to accommodate residents with special requests. Finally, it is being alleged that the facility uses paper plates, plastic forks, and paper napkins. LPA observed metal silverware and cloth napkins in the dining hall. Staff and residents indicated that plasticware was only used while the kitchen was being remodeled. Regarding the allegation “Staff serve food of poor quality,” based on observation, record review, and interviews, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, as a result, the allegation is Unsubstantiated. No deficiency was cited for this allegation. An exit interview was conducted and a copy of this report was provided to the Administrator Rena Hirsch.