Complaint·September 27, 2024

The investigation revealed the following: Regarding the allegation " Staff locked resident inside their room ,” it is alleged that the facilities Administrator Mendy Ginsburg asked to see a resident’s phone after observing a resident taking photos of other residents. When the resident refused giving up their phone, Mendy Ginsburg told the resident they would be confined to their room. An interview conducted with Administrator Mendy Ginsburg on 09/09/24 revealed that he saw R1 taking pictures of other residents without their consent, and that is not allowed in the facility. Mendy Ginsburg denies telling R1 that they would be confined to their room as a form of punishment but told them they would not be allowed in the dining room if they were going to take pictures of other residents without their consent and violating their privacy. An interview conducted with R1 on 09/09/24 revealed that while having dinner in the dining room, they took pictures of some residents that were eating outside food, after being told by staff that they were not allowed to bring outside food into the dining room. Mendy Ginsburg the administrator saw R1 taking pictures and asked them for their phone. R1 stated they refused to give Mendy their phone, which led to Mendy telling R1 they would be confined to their room until further notice. On 09/09/24 LPA interviewed S2-S3, and on 09/19/24 LPA interviewed R2-R7 and S4-S7. Interviews revealed the following: 6 out of 7 staff interviewed, revealed that they were not aware of any resident being confined to their room. 6 out of 7 residents interviewed revealed that they didn’t know or had heard of any resident being confined to their room. Based on observation, evidence gathered, interviews conducted, and records reviewed, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Continued on LIC9099-C Regarding the allegation “ Staff did to meet resident's dietary needs ,” it is alleged that the facility does not adhere to resident’s dietary restrictions. On 09/09/24 LPA interviewed S1-S3, and R1. On 09/19/24 LPA interviewed S2-S7 and R2-R7. 7 out of 7 staff interviewed stated that the facility always follows the resident’s dietary needs. 5 out of 7 residents interviewed revealed that the facility does meet all the resident’s dietary needs. 5 out of 7 residents interviewed stated that they are very satisfied with the services and food that is being provided to them. Based on observation, evidence gathered, interviews conducted, and records reviewed, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Regarding the allegation “Staff did not allow resident to have personal food items ,” it is alleged that the facility does not allow any outside food into the facility. On 09/09/24 LPA interviewed S1-S3, and on 09/19/24 LPA interviewed S4-S7. 5 out of 7 staff members interviewed indicated that the residents are allowed to bring outside food into the facility. On 09/09/24 LPA interviewed R1, and on 09/19/24 LPA interviewed R2-R7. 2 out of 7 residents interviewed stated that residents are not allowed to bring any outside food into the facility, while 5 out of 7 residents interviewed stated that they are unsure if they allowed to bring outside food into the facility. Based on observation, interviews conducted, and records reviewed, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted with Administrator Mendy Ginsburg, and a copy of this report along with appeal rights was provided.