Complaint·June 26, 2025

Ten (10) out of ten (10) staff interviews indicated that the facility remains at a comfortable temperature. Eight (8) out (8) staff interviews indicated that the residents have adequate lightening in their rooms. Ten (10) out of ten (10) resident interviews denied the allegation. Ten (10) out of ten (10) resident interviews indicated that they have no complaints concerning the cleaning of the facility and bedroom. Nine (9) out ten (10) resident interviews indicated that the facility remains at a comfortable temperature. Ten (10) out of ten (10) resident interviews indicated that the residents have adequate lightening in their rooms. LPA toured the second, fourth, and fifth floor and observed that a comfortable environment was provided to the residents. LPA observed Windex, Multi-Purpose Cleaner, and a Freshener in the chemical storage unit. LPA observed that the residents’ room were at a comfortable temperature and had adequate lightening. Regarding the allegation, “Staff did not ensure a comfortable environment was provided for residents,” based on interviews and observations, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. No deficiencies were issued. An exit interview was conducted and a copy of this report was provided to the Executive Director Mendy Ginsburg.