Complaint·July 25, 2025

The investigation revealed the following: Staff do not allow resident to keep and have access to personal possessions”, is has been alleged that staff are not allowing residents access to their personal hygiene products. On 07/24/2025 through 07/25/2025, from 9:00AM through 4:45PM LPA interviewed eight (8) residents and seven (7) staff (S1 through S7). Seven (7) out of eight (8) residents and all seven (7) staff interviewed have not agreed the allegation has taken place and that all residents are assisted with their activities of daily living. Record reviews have indicated five (5) out of seven (7) residents, those diagnosed with dementia, or their responsible party(ies), have all received a copy of "Memory Care Consent" form (dated: various) which indicates that residents are able to obtain a copy of the facilities' "plan of operation" if there are any concerns regarding the storage of personal items. This form informs residents, or their responsible parties, that staff are able to provide proper care to residents diagnosed with dementia (Title 22, Chapter 6, CCR 87705). Based on record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated.