Complaint·February 3, 2026

The investigation revealed the following: Allegation- Staff did not ensure that the facility was kept free of pests. The details of the complaint alleged that the facility has pests. It was reported that there are a lot of roaches in the building including the kitchen, dining areas, and residents’ rooms. It was also reported that the facility smells like poison. On 2/3/2026, from 10:00am-2:00pm, the department interviewed staff (S1-S5) and residents (R1-R10) regarding the allegation. 4 of 5 staff denied the allegation that Staff did not ensure that the facility was kept free of pests. A majority of the staff stated that they have not seen any roaches, mice, rats, or other vermin in the facility. While one staff member acknowledged that they have seen a few roaches in the past. All staff, however, stated that the facility does have a pest management company that comes out and services the building several times per month for pests. The department interviewed residents (R1-R10) about the allegation and 7 of 10 residents that were interviewed stated that they have not seen any pests in the facility. While 3 of 10 acknowledged that they have seen a few roaches in the past. They also state that the facility does have a pest control company that services the building when they tell them that they have seen pests. The department reviewed the Pest Control Invoices (Dated: 9/05/2025, 10/2/2025, 11/11/2025, 12/05/2025, 01/06/2026) and Pest Control Logs (Dated: 10/02/2025-02/02/2026) and observed that the facility has ongoing pest control maintenance twice a month by Professional Pest Management. The department toured the kitchen, dining areas, restrooms, medication rooms, activity rooms, beauty salon, and resident rooms: 201, 209, 307, 309, 313, 402, 404, 406, 416, 414, 423, 515B, 516B, 518A, and 521 and did not observe any roaches or other pests in the facility on this investigation visit. The department did not observe any pest control smells such as poison to kill pests either. Based on observations, interviews, and records reviewed, there is insufficient evidence to support the allegation that the Staff did not ensure that the facility was kept free of pests. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated . No deficiencies were cited for this complaint investigation. An exit interview was conducted with Mendy Ginsburg, Executive Director, and a hard copy of this Complaint Investigation Report was provided.