complaint·August 2, 2022

Regarding Allegation #1 : this investigation revealed that the facility provided a letter (dated 11/05/19) to residents and family regarding adjust care rates, effective January 5, 2020; and, care rates will remain the same unless a change of condition occurs and care needs change or upon a resident's annual assessment update. A review of Resident #1's Admission Agreement (page 3 of 19) documented the increased rate following Resident #1's annual re-assessment (effective, 05/06/2020 at 11:44 a.m.) by (former) Staff #1 (S1: Ruth Tistoj, Program Director). Resident #1's Power of Attorney received an e-copy of the resident's re-assessment (dated regarding Resident #1's change of condition - including the letter (dated 01/05/20) that was provided to residents and family regarding adjust care rates. Based on the evidence gathered and interviews conducted and records reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation of is found to be UNSUBSTANTIATED. An exit interview has been conducted and a copy of the Complaint Report provided to Administrator, Gloria Paul.