complaint·April 23, 2024

Residents interviewed were unable to corroborated the allegation. Four out of four residents interviewed stated that they have not had any incidents which would cause them any bruising or scratches. Based on staff and resident interviews, although resident #1 sustained bruising to her left arm, there is nothing to support that this occurred due to staff negligence. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted, and a copy of the report was provided to Mr. Castillo.