complaint·May 6, 2024

The investigation consisted of interviews with Administrator, staff #1 - staff #7, resident #1 - resident #6, and review of staff files, including medication certification(s), and kitchen staff certification(s). Administrator, and staff interviewed were unable to corroborate the allegation. Eight out of eight staff interviewed stated that the medication and kitchen staff are certified and meet the required qualifications. Residents interviewed were unable to corroborate the allegation. SIx out of six residents interviewed stated that the facility staff meet the required qualifications to their knowledge. LPA reviewed staff files, and observed that the medication technicians and kitchen staff meet the required qualifications. Regarding the allegation(s) that : Staff do not address pest infestation, and staff do not address rodent infestation. The investigation consisted of interviews with Administrator, staff #1 - staff #7, resident #1 - resident #6, tour of facility, and review of recent pest control invoices. Administrator and staff interviewed denied the allegation. Administrator stated that the facility has a contract with a pest control company as a preventative measure. Eight out of eight staff interviewed stated that they have not observed any pests or rodents at the facility. Residents interviewed were unable to corroborate the allegation. Six out of six residents interviewed stated that they have not observed any pests or rodents at the facility. LPA did not observe any pests or rodents during the facility tour. Facility pest control receipts do not indicate that the facility has an infestation of pests or rodents at this time. Regarding the allegation that : Staff do not ensure facility is free of disturbances. The investigation consisted of interviews with Administrator, staff #1 - staff #7, resident #1 - resident #6, and tour of facility. Administrator and staff interviewed were unable to corroborate the allegation. Eight out of eight staff interviewed stated that the staff do ensure that the facility is free of disturbances. Residents interviewed were unable to corroborate the allegation. Six out of six residents interviewed stated that staff do ensure that the facility is free of disturbances. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted, and a copy of the report was provided to Mr. Castillo.