Complaint·January 21, 2026

INVESTIGATION REVEALED THE FOLLOWING: Allegation #1 Licensee did not provide a refund upon resident's death as necessary. Allegation #2 Licensee is not providing resident's responsible party documentation regarding resident as necessary. It has been alleged that the Licensee failed to issue a refund following the death of Resident #1 (R1) and did not provide a copy of the Admission Agreement to (R1’s) responsible party. (R1) resided at the facility from January 7, 2025, and made all monthly payments of $7,500 on time, including a payment made on October 7. Reports indicate that the facility owed only 9 days of occupancy, totaling $2,250, which means a refund of $5,250 is due within 15 days. This deadline is on October 30. Despite refund requests made on November 17 and 24, and a letter of demand sent on December 15, 2025, no refund has been issued. Additionally, the Licensee has not provided a copy of (R1’s) Admission Agreement when requested. On January 21, 2026, between 1:00 PM and 1:45 PM, the Department interviewed staff members, Staff #1 (S1) and Staff #2 (S2). They admitted to receiving written refund requests dated November 17, November 24, and December 15, 2025. (S1) indicated that the representative for Resident #1 (R1) was contacted by telephone on December 29, 2025. (S1) also texted the representative the same day to discuss a payment plan as well two phone calls that went unanswered. (S1) stated that the facility intended to issue a refund to the representative in two installments. However, both (S1 and S2) acknowledged that they had not been in communication with the family representative regarding the refund since December 29, 2025. (S2) mentioned that the request for the Admissions Agreement was a misunderstanding, as it was believed that (R1's) representative already had a copy. As of January 21, 2026, no copy of the Admissions Agreement had been provided to (R1's) representatives. The Department reviewed the following documents: Resident #1's Admissions Agreement (dated January 7, 2025), a telecommunication text message (dated December 29, 2025), email communications (dated November 17, 2025, and November 24, 2025), a facility invoice (dated February 2025), and written request letters (dated November 17, 2025, November 24, 2025, and December 15, 2025). Based on the information gathered, there is sufficient evidence to support the allegations mentioned above. (Evaluation Report continues LIC 9099-C) Based on the evidence gathered, interviews conducted, and records reviewed, the preponderance of evidence standard has been met; therefore, the above-mentioned allegations are found to be SUBSTANTIATED. Deficiencies cited LIC 9099-D An exit interview conducted with Hasmik Tekeian a copy of report and appeal rights provided.