complaint·April 22, 2022

Regarding the allegations that the "Facility is unkempt " and "Facility is malodorous". It was alleged that the facility is extremely filthy and has a strong odor. To investigate those allegations facility was toured including but not limited residents rooms, bathrooms, dining rooms and common areas, Interviewed Administrator, S1 - S6 and R2- R6. Staff interviewed denied the allegations. Staff stated that the facility is cleaned daily, and more frequently as needed. Administrator stated staff continuously clean the facility throughout the day. Housekeepers clean during their assigned shift and their duties include cleaning client rooms, emptying thrash from client rooms and bathrooms, cleaning and sanitizing restrooms and hallways. Residents interviewed were unable to corroborate the allegation. They stated that facility is clean. During the tour LPA observed the facility was well maintained (inside and outside) and there was no odor or malodorous smell coming from inside or outside of the facility. Based on LPA observations and interviews conducted with clients and staff there was not enough supportive evidence to concur with the reported allegation s. Regarding the allegation that "Facility has infestation of bugs ". It was alleged that the facility has an infestation of bugs, and it gets worse during the summertime. To investigate those allegations facility was toured including but not limited residents rooms, bathrooms, dining rooms and common areas, Interviewed Administrator, staff and residents. Administrator And staff denied the allegation. They stated that the facility is not infested with bugs. They stated that the facility is frequently serviced by a pest control company. Review of pest control invoices did not indicate that the facility has a bug infestation. Residents interviewed were unable to corroborate the allegation. Continue 9099C Regarding the allegation that "Facility failed to provide residents with clean linens" It was alleged that the staff don’t provide the residents with clean linens. To investigate this allegation LPA interviewed administrator, staff, residents. Administrator and staff denied the allegation. They stated that residents are provided with clean linens frequently, 3 times per week, sometimes daily if needed. Staff checks on residents every 2 hours. When the incontinent residents are checked and staff observes the bed linens are soiled, staff will change bed linens within 10 -15 minutes. LPA observed the facility linen storage, had a sufficient amount of clean linens. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. An exit interview was conducted, and a copy of this report was provided to the Director Health Services .