complaint·June 20, 2025

In regards the allegation: Staff do not keep the facility clean and sanitary. It was alleged that there are approximately five (5) dogs freely roaming inside the facility and these animals have been observed defecating and urinating on the carpeted hallways, creating an ongoing foul odor. Interviewed staff denied the allegation. They stated that facility is always clean and sanitary. They stated that there are 4 community dogs and 2 residents dogs on the premises and all staff properly taking care of them. Interviewed Administrator and DHS (Director of Health Services) indicated that there is a Pet Policy in place and all staff follow the policy. Interviewed staff stated if accidents happened, dogs urinate and defecate on the carpet / floor, staff will directly pick up feces and call the maintenance department for disinfecting and cleaning. Plant operations also keep a carpet / floor cleaning schedule to rid of any incident that could have gone unwitnessed. Interviewed Administrator and DHS stated that they have not received any concerns/complaints from residents, visitors nor staff in regard facility having a foul odor. Seven (7) residents were interviewed. All 7 residents stated that they don't have any concerns/ complaints about the facility dogs and reported that facility clean there is a no foul odor at the facility. LPA also conducted a tour of the facility and not observed any feces on the carpeted hallways. In regards the allegation: Staff do not ensure that pets in the facility are managed and receive appropriate care. It was alleged that the facility dogs often seen inside patient rooms and common areas and residents have been seen stepping in the facility dogs feces and dogs being fed by residents during lunch time, using their hands and utensils. Interviewed staff denied the allegation. They stated that there are 4 community dogs and 2 residents dogs on the premises and facility staff ensure that dogs are managed and receive appropriate care. Interviewed Administrator and DHS (Director of Health Services) stated have not received any concerns/complaints from residents, visitors nor staff in regard residents stepping in the facility dogs feces and / or dogs being fed by residents during lunch time, using their hands and utensils. They indicated that dogs are not allowed in residents room and not allowed in the dining areas during mealtimes. Interviewed staff stated that they didn't witness that resident stepped facility dogs feces. They stated that if accidents happened, dogs urinate and defecate on the carpet / floor, staff will directly pick up feces and call the maintenance department for disinfecting and cleaning. Interviewed staff indicated that dogs not allowed in residents room and dining areas during the mealtimes. Continue 9099C Seven (7) residents were interviewed. All 7 residents stated that they don't have any concerns/ complaints about the facility dogs and reported that never stepped dogs feces. They stated they didn't fed dogs in the dining areas using their hands and utensils. LPA conducted tour at the facility including dining room and didn't see dogs in the dining areas. Interviewed staff and residents stated that residents enjoy the dogs and dogs make residents happy. LPA obtained and reviewed the Pet Philosophy and Policies & Procedures, Resident and Family Handbook which indicated that pets are welcome to facility. Handbook provided to all residents and family members with Residency Agreement. Based on the observation, interviews conducted with the residents and staff although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED An exit interview was conducted, and a copy of this report was provided to Director of Health Care Services.