complaint·July 20, 2023

The investigation reveals the following: Regarding " Staff are not able to meet resident's needs due to being short staffed.", it is alleged that the facility wants to evict R1 due to being short staffed. During the tour LPA observed 2 staff on duty. The Administrator denied the allegation stating they have 2 staff working during the day and 1 night staff. LPA observed staff schedule and confirmed administrators interview. 2 out of 2 staff stated the facility have 2 staff working during the day and 1 night staff. 3 out of 3 residents stated the facility has 2 or more staff during the day and 1 night staff. Family member for R4 stated during visitations they always observe 2 staff. Facility member for R1 stated the facility has not given a formal eviction notice but stated they are short of male staff and will not be able to continue caring for R1. The investigation reveals the following: Regarding " Staff did not provide resident with a breakdown of fees due for rate increase.", it is alleged that the facility did not provide a proper breakdown of fees before rate increase. The administrator denied the allegation stating they provided all responsible parties with a breakdown of fee increase. LPA reviewed the document provided and confirmed the breakdown of the fees before rate increase. 2 out of 2 staff stated they are not involved in the financial aspects of the facility. 3 out of 3 residents stated their family members handle their finances. Family member of R4 stated they are unsure if they received a breakdown of fees. Family member of R1 stated they did not receive a breakdown of rates. Based on LPA's interviews, investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted with Leonida Namuag and a copy of this record provided. The investigation reveals the following: Regarding " Staff did not provide proper notification to increase resident's rates.", it is alleged that the facility notified the responsible parties through text. The Administrator denied the allegation stating the families received a 30-day notice and was provided with written notice. 3 out of 3 residents interviewed stated their family members handle their finances. LPA interviewed a told of 2 family members who stated they received a 30-day notice before the rate increased. Per the health and safety code the facility is required to gave no less than 60 days’ notice for a rate increase The investigation reveals the following: Regarding " Staff are charging resident for unnecessary fees.", it is alleged that the facility is going to increase fees during months of major holidays. The Administrator confirmed the allegation stating the increase is used to pay staff time and a half during the holidays. 3 out of 3 residents interviewed stated their family members handle their finances. LPA interviewed a told of 2 family members who confirmed the allegation stating the rate increases during the holidays and decreases after the holiday. Documentation reviewed confirmed the allegation. Based on LPA observation, interviews and file review, the preponderance of evidence standard has been met, therefore, the above allegations is found to be SUBSTANTIATED. California Code of Regulation, Title 22 are being cited on the attached LIC9099D. Exit Interview Conducted with administrator/ Appeal Rights Provided / A Copy of the Report Issued .