Complaint·September 23, 2021

RP stated R1 had door on multiple occasions. On 9/10, LPA needed a Spanish Translator LPA Ana Soto for Resident R1. R1 disclosed to LPA Soto, while in the restroom. Staff S1 and S2 kept knocking and pushed the door open while other residents were there and laughing. On 9/10/21, LPA conducted interview with S1, stated R1 had took a long time in the restroom. R1 was not opening the door and had to check on the resident. LPA attempted to interview S2 but could not communicate. On 9/20/21, LPA interviewed House Manger HM, stated no one has barged in on R1. She stated R1 would stay in the restroom for a long-time washing clothes, while others needed to use the restroom. HM stated S1 told her about most recent restroom incident. She stated S1 informed her R1 was taking a long time in the restroom and became nervous and open the door with a key. On 9/10/21, LPA interview residents #2-4, they stated could her a lot of yelling by the restroom but could not actual see what was happening. LPA was not able to interview R5 due to not being there. Resident #2 stated the door was open on R1 and would here yelling. R1's records reviewed that resident had a mental condition that may reflect her responses to the allegation. Based on LPA's interviews conducted and records review during the investigation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted and report was provided. Facility staff speak to resident in an aggressive manner. On 9/7/21, LPA interview Reporting Parting (RP) regarding the above allegation. RP stated S1 yells at her. R1 stated on 9/1/21, S1 talked to her in aggressively. On 9/10/21, LPA spoke to R2 and resident stated S1 yells all the time at residents. LPA spoke to R3-R4, stated S1 has not yelled at them but has heard S1 yell at other residents. LPA did not interview R#5 was not present. On 9/10/21, LPA interviewed S1 and staff stated doesn’t yell at resident. LPA attempted to interview S2 but doesn’t speak English. On 9/20/21, LPA spoke to house manager and she stated has not heard staff yell at residents. Based on LPAs observations and interviews which were conducted record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be substantiated. California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099-D. Exit Interview Conducted, appeal rights were explained and a copy of this report was furnished.