Complaint·November 8, 2021

On 9/10/21, LPA interviewed Staff #1 (S1) regarding the above allegation. S1 stated residents are assisted with bathing and if needed changing of clothes. Staff stated resident clothes were washed. LPA attempted to interview staff #2 but staff did not speak English. LPA was not able to interview resident #1, due to no longer living at the facility. LPA interviewed residents # 2-4, all residents stated they have no problem with staff assisting them. On 9/27 and 10/4/21, LPA interviewed the reporting parties, they both stated had seen resident #1 clothes was not clean and nails were dirty. On 10/1/21, LPA asked administrator how often does the staff clean the resident’s clothes? She stated clothes are cleaned every day. She also stated residents that need assistance with showering are bathed in the AM. Regarding allegation: Food service not provided to resident. On 9/10/21, LPA spoke interview staff #1 regarding the above allegation. S1 stated residents are provided 3 meals a day and sometimes snack. LPA attempted to interview staff #2 but staff did not speak English. LPA interview residents # 2-6, all residents stated they receive three meals a day and sometimes snacks. On 10/1/21, LPA asked administrator, how often are residents provide food? She stated residents are provided three meals a day. LPA asked was there concern of some residents not eating? She stated there was no concern and if there were caregivers are trained to notify her. LPA interviewed R1’s relative informed resident may not had wanted to eat due to medical condition. On 10/4/21, LPA interview the Reporting Party (RP), RP stated R1 informed staff was not providing food. RP stated had spoken to S1 and informed R1 was refusing to eat and told the administrator. LPA reviewed R1’s records and health conditions may have prevented resident from eating. Based on LPA’s interviews conducted and records review during the investigation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted and report was given to Nahum.