Complaint·November 8, 2021

On 9/10/21, LPA interviewed S1 regarding the above allegation and had to difficulty during the interview process. LPA had to keep rephrasing question in order for S1 to understand the question. LPA attempted to interview S2, asked staff if a resident had a medical emergency what was the protocol? Staff could not answer and S1 was telling staff what to say. Interviewed residents #2-6 and they stated had difficulties communication with staff #1-2. On 10/1/21 LPA interviewed the administrator, she stated, stated staff members do not have a problem communicating. LPA asked does residents have to rephrase question when they need assistance? She stated they do and S2 doesn’t speak English but S1 would translate. She stated resident #1 spoke only Spanish but they would call someone to translate. On 10/4/21 conducted interview with RP was stated R1 is not mobile and would crawl out of bed and caregivers would help resident back. RP stated there was a language barrier between staff and R1. Based on information obtained there is sufficient evidence to support the above allegation. Based on LPA observations, interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be substantiated. California Code of Regulations, Title 22, Division 6 and Chapter 8 being cited on the attached LIC 9099D. Exit Interview Conducted, appeal rights were explained and a copy of this report was provided to Nahum .