Complaint·November 22, 2021

Regarding Allegation: Staff yells at residents while in care. Interviews conducted with Residents in Care (R1-R3) revealed that staff generally treat residents with respect, and do not yell or raise their voice towards residents. R1-R4 generally stated they have not witnessed staff yelling at other residents. Staff interview stated that they do not yell at residents. LPA did not observe any staff yell at residents while conducting interviews. Therefore; Based on LPA observation, and interviews conducted the LPA finds that although the allegation may have happened or is valid, there is not preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. An Exit interview was conducted and a copy of this report was provided. No citations issued during this visit.