Follow-up·May 26, 2021

An informal virtual conference was conducted today at the Monterey Park Adult and Senior Care Regional Office. The purpose of this informal meeting was to discuss the number of complaints received against the facility, since the time of licensure (3/18/2020). A total of 23 complaints have been received up to date. Present during this meeting were; Regional Manager for the Monterey Park Office / Araceli Ramirez, Licensing Program Manager / Adeline Ho, Licensing Program Analyst / Joe Katrdzhyan, Assistant Administrator / Alexander Solorio, Business Office Director / Gretel De Santiago and Executive Director / Kandice Vergara. The following items listed below were discussed during today's informal meeting; Number of in-house Residents from Department of Health (DHS). 23 residents out of the 35 census are from DHS. Changes the facility has made in reference to staffing, to include hiring of additional staff, consultant and dietician Re-structuring of the model system and residents served Facility reaching out to DHS for counseling Pacific Pace Program Transfer of DHS residents from sister facility Admission of new residents from DHS During the meeting, the Executive Director was asked to provide a current copy of the LIC 500 / Personnel Report along with a plan addressing the concerns on the number complaints reported against the facility. An exit interview was conducted and a copy of this report was provided to the Executive Director.