complaint·July 30, 2021

On today's visit on 7/30/21, LPA observed that R4's room had a hospital bed with half rails. LPA reviewed the hospital bed order form showing that the hospital bed was ordered on 4/30/21 and arrived to the facility on 5/3/21. The administrator stated that the bed was assembled but had full rails so it had to be adjusted/replaced with half rails. All staff interviewed stated that the facility provides accommodations for hospital beds and that no residents have complained about not receiving necessary medical equipment. R1-R3 stated that they use hospital beds and they have no issues with the facility obtaining necessary medical equipment for residents. Regarding the allegation that resident's call light is not functioning, LPA observed that R4's room had a functioning call light. LPA reviewed call light pendant acknowledgement forms that showed that R4 received a replacement call light on 5/26/21 and 6/2/21. Per interview with assistant administrator, each resident receives a call light pendant. If the call light stops working or residents misplace it, it is replaced by the facility once staff are made aware and the resident signs for the replacement. Assistant administrator stated that R4 has received 3-4 call light pendant replacements due to being misplaced or not functioning. All staff interviewed stated that call light pendants are replaced right away if they're not functioning. R1-R3 stated that they have a functioning call light and demonstrated that they were functional. Based on observations, interviews, and record reviews, the investigation revealed: Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. An exit interview was conducted, and a copy of report was provided to Assistant Administrator.