complaint·November 23, 2021

well in regards to Resident 1. Interviews conducted with clients who said staff act quickly for residents and call 911 right away and staff does a good job helping all individuals with medication, food and arranging transportation. Stated that staff help residents to get their needs met with showering and changing diapers. Staff interviewed stated that there was a Care Plan and they would do changes for showers and medication management. Hospice would do wound care. Stated that when Resident 1 did not look well staff reacted immediately to get help. Social Worker for Resident 1 did confirm that Resident was at facility for 6 days and then went to the hospital. Stated that she did communicate with the facility on the health status of Resident 1. It should be noted that Hospice was overseeing Resident 1 from 12/2/20 to 12/07/20. Resident 1 entered hospital on 12/7/20 and did not return to the facility. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. In regards to the allegation Staff did not notice a change in resident's condition, based on interviews conducted and information gathered Resident 1 had a Plan of Care from Hospice between 12/02/20 and 12/07/20 in which all ADL's were overseen with 2x weekly performing Care and Assistance as assigned by RN Supervisor Plan of Care. Hospice Agency representative stated that facility carried out their job duties professionally and did a good job. Interviews conducted with clients who said staff act quickly for residents and call 911 right away and staff does a good job helping all individuals with medication, food and arranging transportation. Stated that staff help residents to get their needs met with showering and changing diapers. Staff interviewed stated that there was a Care Plan and they would do changes for showers and medication management. Staff acted immediately when Resident 1 was not looking well and called 911. Social Worker for Resident 1 did confirm that Resident was at facility for 6 days and then went to the hospital. Stated that she did communicate with the facility on the health status of Resident 1. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.