complaint·December 2, 2021

R1's Service Coordinator indicated he/she communicated with R1 often over the phone. R1 moved out of the facility on 4/25/20 and never had a roommate. There were no witnesses to the alleged incident. Therefore, the allegation is unsubstantiated. Allegation: Resident is unable to communicate with family members. It's alleged that at the beginning of the COVID-19 pandemic, R1 had no way to communicate with family. R1 was interviewed and indicated he/she was able to call his/her brother and sister. However, R1 did not want to provide contact information for the family to verify. Staff interviewed denied the allegation. Staff indicated facility purchased a cellphone and iPad so residents could communicate with family at the time when visits were not allowed due to the COVID-19 pandemic. Facility had a receipt for a cellphone dated 4/4/20. Staff report this cellphone was for residents to use. Residents also had access to the landline. During the visit, LPA also observed the iPad that residents can use to communicate with family. Residents interviewed confirmed facility has a cellphone and landline they can use to call friends and family. Residents also confirmed there is an iPad accessible to them also. Based on the information obtained, the allegation is unsubstantiated. Allegation: Staff unable to meet resident's needs while in care. It's alleged R1's diaper was not changed often enough. Staff interviewed denied the allegation. Staff indicated on several occasions R1 did not want staff to care for him/her. Staff report that R1 would yell at staff and would tell staff to leave the room. Residents interviewed did not corroborate the allegation. Residents did not have anything negative to report regarding staff. R1 moved out on 4/25/20 after only living at the facility for 1 month. There is no evidence that R1 suffered any adverse affects from not having diapers changed. Based on the information obtained, the allegation is unsubstantiated. Allegation: Staff emotionally abused resident while in care. The details of this allegation are unclear. R1 was interviewed and did not provide any details about the allegation. Staff interviewed denied the allegation. Residents interviewed did not corroborate the allegation. Residents did not report anything negative about the staff. The allegation is vague and there was no evidence to prove the allegation. Therefore, the allegation is unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Exit interview held. A copy of the report was provided.