complaint·February 16, 2022

LPA observed all the doors in the facility does meet the Americans Disabilities Act Standard for wheelchairs. However, LPA interviewed seven (7) residents and four (4) residents reported sometimes their wheelchair did get stuck when they went through the door due to one side of the door was not wide enough for them to go through. The residents reported especially the two fire doors in the back which lead to the patio, the doors are very heavy and sometimes its difficult for the residents to push it while they are on the wheelchair. LPA also interviewed staff and reported they did receive suggestions and complaints from residents about the two fire doors in the back which is not an easy access for the residents to go through especially on the wheelchair. Residents sometimes required assistance from staff to open the door for them. LPA also observed the two fire doors in the back and required to open the left side of the door first then the right side and the doors are heavy to push it. Based on the statements and interviews from residents and staff and LPA's observation, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 and Chapter 8, are being cited on the attached LIC 9099D. An exit interviewed was conducted. The Plan of Corrections were reviewed and developed with the Assistant Administrator- Alexander Solario. A copy of this report, LIC9099D, and appeal rights were provided.