complaint·July 13, 2022

In regards to the allegation: Staff do not provide residents with housekeeping services. Interviews with 6 of 6 Residents indicate Staff is providing housekeeping services daily and full cleaning services on a weekly basis. Interviews with housekeeping Staff indicate they clean the facility and Resident bedrooms on a daily basis. In regards to the allegation: Facility does not meet resident's dietary needs. LPA observed sufficient food supplies to meet the needs of Residents. Review of the food menu indicate nutritious meals are provided 3 times a day. Interviews with kitchen staff indicate Residents are receiving 3 meals a day based on the menu. Interviews with Resident indicate they are receiving 3 nutritious meals a day and of good portions. In regards to the allegation: Facility is not providing laundry services to residents on a regular basis. Interviews with 6 of 6 Resident indicate that laundry services are provided on a weekly basis. Interviews with Staff indicated laundry services is provided on a weekly basis. Review of the laundry schedule clearly outlines laundry services provided to Residents and on which date it is provided. In regards to the allegation: Staff is not ensuring the facility is free of odor from incontinent residents. Interviews with Residents indicate that they do not notice odors in the facility as housekeeping Staff is cleaning on a daily basis. Interviews with Staff indicate that there are odors at times but Staff immediately cleans and removes the source of the odor. Based on LPA record review, observations and interviews, investigation revealed: Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Exit interview conducted with Alexander Solorio and a copy of this report provided.