complaint·September 13, 2022

Investigation revealed the following: Regarding allegation, Facility has pests , it is alleged that the facility has roaches. Interviews conducted with Assistant Administrator and S1-3 revealed that there are no roaches in the facility. Staff also stated that the facility is serviced monthly by a pest control company. Assistant Administrator stated that he has not been approached by any facility resident reporting that they have seen roaches and stated that the facility residents are very vocal and know when, where and to who they can report any concerns regarding anything at the facility. Interviews conducted with 4 out of 6 residents revealed that they have not seen any roaches at the facility. LPA toured the facility including resident rooms and did not observe any roaches or any other pest and or rodents during the tour. LPA observed the facility to be clean during the tour. Based on statements gathered from interviews conducted with staff, facility residents, LPA record review and observations, there was not enough supportive evidence to concur with the reported allegation. For allegation, Licensee does not maintain facility clean and sanitary at all times, it is alleged that all three showers at the facility are always filthy, and are not cleaned regularly. Showers are supposed to be cleaned twice a day but is allegedly this is not happening. It is also alleged that housekeeping duties which include resident rooms being cleaned, floors swept and mopped on a schedule are not being performed due to the facility being short staffed. Interviews with 6 of 7 residents indicate facility staff are providing housekeeping services daily and full cleaning services on a weekly basis. 6 out of 7 residents stated that the showers are cleaned regularly and they see staff cleaning the showers more that twice a day. Interviews with housekeeping staff indicate they clean the facility including all three showers and Resident bedrooms on a daily basis. Staff also stated that resident rooms and showers are also cleaned as needed so it might be more than a couple of times a day depending on the need for service. Assistant Administrator and S1-3 stated that they believe that there are enough staff on schedule to care for all facility residents. 6 out of 7 residents stated that they are satisfied with the services and do not have any concerns regarding the facility not being cleaned on a daily basis. LPA observed the facility and all three showers to be clean during the tour. Based on statements gathered from interviews conducted with staff, facility residents, and LPA observations, there was not enough supportive evidence to concur with the reported allegation. For allegation, Licensee does not provide resident with basic laundry service, it is alleged that facility staff did not follow laundry schedule and did not ensure that R7's laundry was done. Interviews with 6 of 7 residents indicate they do not have any concerns regarding the laundry schedule/ service and stated that their laundry is done weekly as scheduled and their bed linens and sheets are cleaned twice a week. 6 out of 7 residents stated that they are satisfied with the laundry and linen services and do not have any concerns. Assistant Administrator and S1-3 stated that residents laundry service is conducted on a weekly schedule and resident's bed linens are cleaned twice a week on the same day as the resident's shower schedule and as needed depending on if a resident has had an accident that requires an immediate change of soiled linens and also stated that the same applies for laundry service. Based on statements gathered from interviews conducted with staff, facility residents, LPA record review and observations, there was not enough supportive evidence to concur with the reported allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview held. A copy of the report was provided to Assistant Administrator Alexander Solorio.