complaint·March 27, 2023

Regarding Allegation: Resident's room has no call light. LPA Calderon interviewed staff Alex, S1-S4 stated that residents usually who have restrictions and are bedridden are ones with call button pendants. Alex, S2 and S3 stated R1 has a call button pendant. LPA Calderon observation when touring facility, building is a one story building, does not have separate floors or units. LPA Calderon reviewed R1's call button pendant Agreement stated responsibilities when receiving a pendant. Regarding Allegation: Resident's needs are not being met by staff. LPA Calderom interview staff Alex, S1-S4 all denied above allegations stating residents are receiving services to met their needs. Staff provide laundry service, food service, transportation when needed and medical services when required. Staff all stated R1 at times refuses help by staff as R1 is independent. LPA interviewed R2-R5 and R7 all denied allegation and stated they are assisted by staff to met their needs like staff clean, do laundry and provide meals. Regarding Allegation: Staff is not treating resident with dignity. LPA Calderon interviewed staff Alex and S1-S4 all denied allegation stating all residents are treated with dignity and respect and are do not treated any different. LPA Calderon interviewed R2-R5 and R7 and denied above allegation stating staff treat them with dignity and respect and have not observed staff treating residents disrespectfully. Regarding Allegation: Staff are retaliating against resident. LPA Calderon interviewed Staff Alex, S1-S4 all denied above allegation stating they do not retaliate and they respect and treat residents the same, staff talk calm and talk with residents. LPA interviewed R2-R5 and R7 stating staff do not retaliate against them or other residents. Although the allegation(s) may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Exit interview was conducted and a copy of this report was provided to Alexander Solorio/Assistant Administrator