complaint·May 4, 2023

Regarding allegation: Staff failed to provide a safe and comfortable environment for resident. LPA Calderon interview Assistant Administrator Alex, Staff #1- Staff #3 all denied the above allegation. Alexander and S1 stated to provide a comfortable and safe environment they were having meetings with the case manager to address issues with R1 and R2. S2 and S3 during interviews stated front office staff let us know about issues with R1 and R2 and we would increase supervision and do more rounds and were aware of issues occurring and facility was addressing the situation for residents to feel safe and comfortable. LPA Calderon interviewed Case Manager for R2 and stated Alex would communicate to discuss a plan for residents to be safe/comfortable and meetings were addressed to work on issues for residents. LPA interview with Program Manager stated Alex did have plan for residents to be in a safe and comfortable environment. LPA Calderon interviewed Residents: R3, R4-R7 all denied the above allegation and stated they feel safe and comfortable with the facilities environment, and staff assist when needed. LPA reviewed Special Incident Reports and Meeting Notes with Case Manager all indicated that Case Manager was involved and that facility was taking action for residents to be redirected when issues arised to provide a safe/ comfortable environment. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Exit interview was conducted and a copy of today's report was provided to Alexander Solario, Assistant Administrator.